Got a hot water problem?

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To install a Rheem, you'll need a plumber

Get in touch with your local Rheem Approved Plumber and ensure your install is done right.


Top Five Troubleshooting Topics


Please see the Owner Guide for your Heat Pump model.

Your local Rheem Plumber will pinpoint your ideal hot water system. They can supply Rheem products for a very competitive price and install them for you too. Another way to find the right hot water system for your home is to use our handy Help Me Decide tool

Please only conduct the basic maintenance specified for owners in your Owner’s Guide. All other maintenance must be made by an approved plumber. To find your local Rheem Plumber, contact us or call Rheem on 1300 556 036.  

For showers to operate correctly, it’s necessary to store your hot water at a minimum of 60°C. 

 

If your water heater is fitted with a temperature limiting valve and the water is hotter than it should be, please call Rheem on 1300 556 036.  

 

If your hot water is hotter than it should be and you don’t have a temperature limiting valve installed, then you could:

  • Have the thermostat on your water heater adjusted downward (with a gas storage water heater you can do this yourself). Please note that gas storage must be set no lower than 60°C and a gas continuous flow booster for a solar system must be set no lower than 70°C

     
  • Ask your plumber to install a 50°C temperature limiting valve

 

To find your local Rheem Plumber, contact us  or call Rheem on 1300 556 036.  

The water temperature may be lower than usual due to heavy hot water usage. Also, this problem could be due to faulty tempering valve that is excessively cooling your hot water. Your local approved Plumber can test your system and replace the valve if necessary. To find your local Rheem Plumber, contact us  or call Rheem on 1300 556 036.  

Do you have a solar water heater? Check that the booster is being used as per the installation instructions for your model. If you have a timer installed, you will need to ensure that sufficient time is allowed to heat enough water to meet your household’s hot water needs

If you have a 50°C temperature limited water heater, then hot water to your whole house will be limited to 50°C


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