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Top Five Troubleshooting Topics


There are many fault codes that can be shown through the amount of flashing lights on the heat pump controller. They do vary depending on the unit, either 310L or 325L. You can locate the description of these fault codes by accessing your Owner's Guide and Installation Instructions here.

If your system continues to flash fault codes, please call Rheem Service to book a service call on 13 10 31.

Please only conduct the basic maintenance specified for owners in your Owner’s Guide. All other maintenance must be made by an approved plumber. To find your local Rheem Plumber, contact us or call Rheem on 1300 556 036.  

Please locate the model number of your hot water system, then call Rheem Service on 13 10 31.

Please see the Owner Guide for your Solar Hot Water System model.

Please contact your electricity provider to confirm the times when you pay off-peak, shoulder and peak tariffs for your electricity. Your water heater will be connected to an appropriate tariff (timed control), depending on its capacity, to ensure you have sufficient hot water for your needs. Twin element water heater models have the added benefit of using off peak tariffs to save money whilst providing an extra boost should it be needed. Please see the Owner Guide for your Storage Water Heater model.


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Can't find what you are looking for? Call Rheem Service on 131 031