Got a hot water problem?

No hot water? Always running out? Talk to us 24/7.


To install a Rheem, you'll need a plumber

Get in touch with your local Rheem Approved Plumber and ensure your install is done right.


Top Five Troubleshooting Topics


Your local Rheem Plumber will pinpoint your ideal hot water system. They can supply Rheem products for a very competitive price and install them for you too. Another way to find the right hot water system for your home is to use our handy Help Me Decide tool

The flow of hot water is not adequate to keep the water heater operating. This can be caused by flow restrictors and water saving low flow taps. You’ll need to have a plumber increase your hot water flow rate to a minimum of two to three litres per minute. To find your local Rheem Approved Plumber, contact us  or call Rheem Service on 1300 556 036.  

The error code is displayed in the room temperature display. Please refer to the below listing to see what your error codes means, then call Rheem Service to book a service call on 13 10 31.

 

Error Code

Fault Condition

Action

03

Filter damage

 

 

 

 

 

 

BOOK SERVICE CALL WITH RHEEM SERVICE

PH: 13 10 31

05

Filter not cleared

11

Ignition Failure

12

Flame Failure

14

Thermo Switch Off (150⁰C)

Overheat Thermistor temp. too high

16

Room temp. too high

(40⁰C  10 min)

22

Tip-Over switch operate

31

Room temp. thermistor abnormal

33

Overheat thermistor abnormal

62

Abnormal fan speed

71

Gas solenoid valves circuit abnormal

Gas proportional control valve circuit abnormal

72

Detected false flame

Thermocouple circuit abnormal

73

Functional trouble on gas type circuit

 

 

H: High

L: Low

SW: Switch

Lowering the temperatures of your stored hot water will result in a greater level of hot water consumption. Therefore, it is unlikely to significantly reduce your gas or electricity consumption. Also, in order to meet the requirements of the Plumbing Code and for showers to operate correctly, it’s necessary to store your hot water at a minimum of 60օC.

Please see the Owner Guide for your heater model.


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Can't find what you are looking for? Call Rheem Service on 131 031