Your privacy is important to Rheem Australia Pty Ltd (ABN 21 098 823 511), Solahart Industries Pty Ltd (ABN: 45 064 945 848), Accent Air Pty Ltd (ABN 28 062 383 224), Aquamax Australia Pty Ltd (ABN 37 138 189 689), Raypak Australia Pty Ltd (ABN 65 078 743 414) and Rheem Service Qld Pty Ltd (ABN: 87 104 738 810) (“we”, “us” or “our”).
This policy governs our collection, storage, use and disclosure of personal information and the choices you can make about the way your information is collected and used by us. By visiting our website or providing us with your personal information, you consent to your personal information being collected, stored, used and disclosed as set out in this policy or as otherwise disclosed by us at the time of collection.
We may update this policy from time to time. You can find the most current version on our websites.
What kinds of personal information do we collect?
The personal information we collect and hold will depend on the nature of your interaction with us, but may include the following types of information:
How do we collect personal information?
How do we use your personal information?
We use the personal information we collect for the purposes for which it was provided, for other related purposes, and as otherwise permitted or required by law. In particular, we may use your personal information to:
You do not have to provide personal information to us if you do not wish to, but if you do not provide all the information we request, it may affect our ability to provide you with our products and services and with information about them.
What are your obligations when you provide personal information of others?
You must not provide us with personal information (including any sensitive information) about any other individual unless you have the express consent of that individual to do so. If you do provide us with such information about another individual, before doing so, you:
Who do we disclose your personal information to?
Generally, we will obtain your consent before we disclose any personal information other than as specified in this policy. Consent may be given expressly or it may be implied.
We may disclose your personal information to:
We reserve the right to disclose any personal information to law enforcement or other government officials where we reasonably believe that this may be necessary or appropriate.
We will never sell, trade, lease or rent your personal information to third parties.
Direct marketing and how to opt out
As set out above, we may use your personal information to send you information about our products and services, as well as promotional offers and other marketing material. However, if you prefer not to receive this information from us, you can opt out by contacting our Privacy Officer using the contact details below.
Online privacy and security
The type of information we require online depends on how you wish to use our websites. It is possible for you to visit our websites without telling us who you are.
In addition, whenever a page is accessed over the web, our websites record the time, date and URL (Uniform Resource Locater - global address on the WWW) of the request. This information cannot uniquely identify user information. It allows us to improve our service to you and to other customers as a whole. For example, we compile statistics that show the daily number of visitors to our sites, the daily requests we receive for particular files on our websites, and what countries those requests come from. These aggregated statistics are used internally to better provide services to our customers.
Our commitment to data security
We take the security of your personal information seriously. We take reasonable steps to protect the personal information we hold, whether in electronic or other form, from:
We will also take reasonable steps to destroy or permanently de-identify personal information it holds if it is no longer needed for our business purposes and it is permissible by law to do so.
Access to your personal information
If you wish to gain access to your personal information, or you would like us to correct or update it, please contact our Privacy Officer using the contact details below. We may charge you a fee where access to your personal information is provided.
Your complaint will be reviewed by our Privacy Officer, who will investigate the issue and determine the steps that we will take to resolve your complaint. We will contact you if it requires any further information from you and will notify you in writing of the outcome of the investigation.
If you are not satisfied with our determination, you can contact us to discuss your concerns or contact the Australian Information Commissioner through its website at www.oaic.gov.au.